Payment, Cancellation & Online Terms

Last updated: July 2026

These terms apply to all hypnotherapy sessions, in person and online. All times below are UK time (GMT/BST).

Payment

Full payment is required at the time of booking.

Cancellation

Cancellations must be made by WhatsApp or email. The cancellation policy is as follows:

48+ hours before your appointment: full refund
24–48 hours before: 50% refund
Within 24 hours: no refund
No-show (failure to attend with no notice): no refund

Plans change, and the aim of this policy is to be fair to you while also respecting the time set aside for your session.

Rescheduling

You may reschedule your appointment free of charge with 12 or more hours’ notice. Requests to reschedule within 12 hours of your appointment will be treated as a late cancellation and are not eligible for a refund.

Missed or Late Sessions

Arriving late by less than 15 minutes will result in a shortened session. Arriving 15 minutes or more late means the session cannot proceed, and no refund will be given.

Therapist Cancellation

If Sharon Clare must cancel or change your session, you will be offered a new appointment or a full refund.

Technical Issues (Online Sessions)

If a disruption of 15 minutes or more occurs due to therapist-side technical issues, you will receive a full refund. If the disruption is on the client’s side, no refund is given.

Exceptions

In cases of genuine emergency — for example sudden illness or bereavement — refund or rescheduling requests outside this policy will be considered at Sharon Clare’s discretion on a case-by-case basis.

Refunds

Approved refunds are issued to the original payment method within 5–7 business days.